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osx_guy
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Friday, August 11th, 2023

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Why was my bandwidth downgraded?

I’ve been having streaming issues and website loading issues since the last week or so.  I’ve tested everything on my end and everything is good (all green lights).  Every speedtest caps immediately at ~22Mbps, everywhere I test.  Even when I go directly to my router.  Prior to all this, my speedtest results were over 100Mbps.  It appears to me I have been throttled or there’s a local problem.

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2 years ago

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XfinityPeterH

Official Employee

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2.1K Messages

2 years ago

Hello @osx_guy and thank you for your post. Having data issues would be frustrating and never something we want you to deal with. I know if I was in your shoes and noticed my speeds only reaching 22 Mbps I would have questions too. I can assure you that we never throttle speeds so something else is happening. We are here to help. When you are doing your speed test are you using our website https://speedtest.xfinity.com/ ? 

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osx_guy

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@XfinityPeterH​ It's all good now.  I do use the Xfinity app for my speed tests.  I tested Friday (again) and saw a notice that there was an issue in the Xfinity network and was scheduled to be fixed on the 14th.  However, when I tested yesterday (12th) everything was back to normal.

2 years ago

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XfinityEmilyB

Official Employee

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2.2K Messages

That's what we love to hear! Thank you for taking the time to update this thread so we know you're all good :). I hope you have a great rest of your day! 

I am an Official Xfinity Employee.
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2 years ago

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