Visitor
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1 Message
Why no restoration times?
My internet has now been down for over 36 hours. Granted we had a huge ice storm, why no restoration time? All it says is they we'll begin work when conditions are safe. What does that even mean? It's February in michigan! It's cold and wet. Even the energy company at least give you an estimate. This is ridiculous and basically saying will get to it when we feel like it!
bquirion
New Poster
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4 Messages
2 years ago
Same here. All I see is "we are aware you may be experiencing an outage". How helpful
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Andyr1
Gold Problem Solver
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8K Messages
2 years ago
They can't give an estimate if they don't know just what is damaged. In many cases, it's not up to them, but up to the power company to restore power to run the amps and other parts of the cable system.
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flatlander3
Problem Solver
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1.5K Messages
2 years ago
We had a winter storm with tree branches down everywhere. People complained.
Now I get these little alerts a day before a snowfall from one of the comcast banner companies. Alerts when the cable works that say the cable is down, and alerts that the cable is up when the power is down. On those days, I can even check the website and it says my "cable is fine"!
It's kinda cute. I just go with a cell provider fail-over. Comes in handy from time to time.
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user_05fde2
Visitor
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1 Message
2 years ago
Gotta love when they initially give you a “We hope to have this corrected by 2/23/23 at 9:40AM CST” then remove the timestamp and date and just say, “Sorry for the inconvenience and thank you for your patience, by the way, this does not qualify for reimbursement as we give our profits to our executives and do not invest in upgrading our infrastructure” 🤷🏻♂️
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MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
You have got to be kidding. With electric wires and trees down there is absolutely no way to know when they will get to you.
Posting here is not going to get you to the head of the line.
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user_19a58e
Visitor
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5 Messages
2 years ago
If only you had "Business Class" service where they charge twice as much for half the speed. Oh wait, it's exactly the same.
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CCKrystal
Problem Solver
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385 Messages
2 years ago
Thank you for reaching out to our team of our amazing Community Forums page @user_786c2c. We are sad to read you are having issues with services due to the storm. Our devoted team of techs and local teams are hard at working to get services restored ASAP. The reason there may not be an ETA is due them working on the repairs this can also depend on what the issue is which may take longer than usual. Our goal is always to ensure we get service up and running whenever possible, as soon as it is safe to do so. We are here day and night, and if you would like for us to look into this further please send our team a Direct message, and we will go from there. :)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
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