Visitor
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1 Message
why my phone won't connect to xfinity inetrnet with the correct password
why my phone won't connect to xfinity internet with the correct password: I've restarted the router; turned WIFI on/off the phone; restarted the phone; password is correct on phone and TV is connected to internet with same password.
XfinityJeff
Official Employee
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99 Messages
3 hours ago
Good morning @user_q2gh72, and thanks for reaching out to us on the Xfinity Forums, I hope you are having a good weekend! I am sorry to hear that the phone is unable to connect to the Wi-Fi, as someone that uses their phone a lot at home I can understand the importance of having a Wi-Fi connection available. You have reached the right team that can take a look at this for you. When you try to connect the phone to the Wi-Fi, are you getting an error that specifically says incorrect password?
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