Hi there, @user_wkrk4i. Thanks for reaching out to us here on the Community Forum and sorry to hear you're having trouble with hotspot connections. If there are issues at your location, the likely issue is that you are not in close enough range of a hotspot to provide a speedy connection. How many bars are you seeing, and are there multiple SSIDs available?
Have used hotspot WiFi in same spot. Before about two weeks ago there was no problem. Now it's in and out and says poor connection.. Hotspot is close to me . . Guess Im puzzled
I completely understand where you are coming from, @user_wkrk4i! Can you confirm how many bars are showing on the device you are connected to?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
@user_wkrk4i, Are you a current customer or a non-customer just trying to use the free public hotspots?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityFrank
Official Employee
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2.6K Messages
11 days ago
Hi there, @user_wkrk4i. Thanks for reaching out to us here on the Community Forum and sorry to hear you're having trouble with hotspot connections. If there are issues at your location, the likely issue is that you are not in close enough range of a hotspot to provide a speedy connection. How many bars are you seeing, and are there multiple SSIDs available?
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user_wkrk4i
Visitor
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3 Messages
3 days ago
Have used hotspot WiFi in same spot. Before about two weeks ago there was no problem. Now it's in and out and says poor connection.. Hotspot is close to me . . Guess Im puzzled
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user_wkrk4i
Visitor
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3 Messages
3 days ago
Jumping from 3 to 4 bars. Sometimes less
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