Visitor
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4 Messages
Why is Arris SB6141 end of life?
I've read previously that Xfinity just obsoleted my perfectly good ARRIS sb6141 modem.Works fine and is a DOCSIS® 3.0 Cable Modem
Nice, thanks Xfinity.
You're Comtastic@!
I am now unable to connect to the internet on my basic 25mbit service.
Why specifically is this modem no longer supported or compatible?
Since the prior thread is now closed, I cannot reply to it with my question so I have to start a new thread.
"When reviewing the SB6141 equipment it does appear that it is no longer compatible with our services. You can also learn more about EOL modems [here](https://www.xfinity.com/support/articles/end-of-life-devices)"
Andyross
Gold Problem Solver
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8K Messages
4 years ago
It's only an 8-channel device, and Comcast wants to spread things out more. Further, the manufacturer may no longer be supporting it, so Comcast cannot support it with any needed updates.
Basically, if it's still working, you can keep using it for now. At some point, Comcast may make some system upgrade that will prevent it from connecting.
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user_49ad7a
Visitor
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4 Messages
4 years ago
Thanks but I wanted specific information from a comcast person. You say it may make an upgrade from preventing it. was there a recent upgrade? Mine started acting up a couple of weeks ago.
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Andyross
Gold Problem Solver
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8K Messages
4 years ago
You can try posting your signals and event log to see if there is a problem unrelated to the modem itself.
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