3 Messages
Why doesn't Xfinity show daily data usage?
It would be simple for Xfinity to show us daily data usage. Why doesn't it show? It just mysteriously says that I'm approaching a cap, but I've been out of the country for most of the month. If I had daily data, I could at least see what was going on.
Instead, Xfinity offers no support, no information, simply the monopoly message of "pay us, or we'll charge you more anyway". Makes me despise this company.
BruceW
Gold Problem Solver
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26K Messages
3 months ago
Because it would cost them a few pennies.
In the distant past employee "ComcastTeds" (now "@CCTeds") was able to provide daily data usage numbers upon request, but since his departure from the Forums several years ago no other employees have taken on the task. To get daily usage info you'd have to visit the usage meter page frequently and keep your own record of the readings. Comcast's isn't willing to do it for you.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityJamesC
Official Employee
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1.7K Messages
3 months ago
Greetings, @user_nbznub! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this data usage. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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EG
Expert
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107.2K Messages
3 months ago
@user_nbznub
Sending an unrequested direct message to the support team is a violation of their forum guidelines.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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