UserASH75 Hello there! Thank you so much for using our Forums and for taking the time out of your busy week to contact us. I understand that you are having some connection issues at your home and I can just imagine how frustrating these interruptions can be. Our team is here happy for the opportunity to work together to get to the bottom of this. To get started can you please send us over your complete name and service address? Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
@XfinityJorge I am trying to send the direct message, but its not allowing me to do so. My services goes out every week and I work from home so when it goes out, I have to report to work which is over an hour away from my home. Its a real incovience to have to do that every week for the last month or so. Then I was charged an extra hundred on this months bill for service installation, and no one has ever been to ny house to install anything so how did they come up with that amount to charge me or even charge me at all. Then when speaking on the phone with CS, its like no one can see what the last conversation was about because they are clueless as to why I was transfered to them, and at the end of an hour long conversation, nothing is being corrected and I'm still left with the same problem. the last year of me having you guys for service has been very horrible. And I cant switch to anyone else because you guys are the only company that service my area. So I'm stuck with this horrible service until I move!!!!
UserASH75 I am sorry that you are having some trouble sending us a DM, can you try clearing your cookies and cache on your browser? With your account pulled up we will be able to see the history of your connection and with the tools we have be able to figure this out. Our team is looking forward to working with you.
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I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJorge
Official Employee
•
2.5K Messages
11 days ago
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
(edited)
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