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user_zto3tf
1st Topic

3 Messages

Tuesday, June 11th, 2024 2:28 AM

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Why does my internet drop like 50 times a day!?

My internet has literally stopped performing in the last month. After resetting, “chatting” with someone, resetting, changing my passwords, and uninstalling and reinstalling all my products…nothing helps! Corporate greed at its finest. Worse part of all this is that fact that you can’t actually talk to anyone. “Chatting” does not help because I keep losing my internet connection. 

Question

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Updated 

1 year ago

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EG

Expert

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111.7K Messages

1 year ago

3

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user_zto3tf

3 Messages

Does not help. I’ve completed all these steps and it doesn’t do anything but keeps dropping 

1 year ago

0

XfinityVianney

Official Employee

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2.3K Messages

Hi, user_zto3tf.

Thank you for reaching out. As @EG mentioned, it would be great to get more details about the drops you experienced. Are you seeing this across all the devices in the home? I see you visited the troubleshooting checklist, can you let us know any troubleshooting you tried so far? 

 

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1 year ago

0

EG

Expert

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111.7K Messages

@user_zto3tf​ 

If there is nothing more that can be done to improve the connection quality, then you'll need a tech visit as stated. 


Bear in mind that if the premises facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it up to their line / network / maintenance dept. techs. The problem may lie beyond your home in the local neighborhood infrastructure somewhere but it is their S.O.P. to start at the home. And if the problem is found to be on their side of the demarcation point, there will not be any charge.


Good luck !

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1 year ago

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EG

Expert

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111.7K Messages

1 year ago

Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?


With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. 

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