2 Messages
Why do some websites take so long to load on comcast internet, but are fast to load on my phone
There are seemingly random websites that load AWFULLY on comcast, even timing out at times, but if I drop my phone off the wifi and instead load them through T-Mobile, they load immediately. I've had this problem on and off, even with the comcast website itself loading better off comcast's network than on it. I know its not on my side of the network since everything else loads fine through my network, its like comcast's fighting with its peers and making it hard on its customers instead of actually doing its job as an ISP. For additional info, i run my own modem and a unifi gateway, i can max out the 200mb or so down (and the like 5 up i normally get from them, which seriously? thats all? is it still 2001?)
XfinityChelseaB
Official Employee
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1.2K Messages
3 days ago
Hello @Steve-XR, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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EG
Expert
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106.6K Messages
3 days ago
@Steve-XR @XfinityChelseaB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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