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user_f5b569
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3 Messages

Thursday, September 14th, 2023 2:05 AM

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why cant i get over 5mbps upload speeds?

I pay for the Gigabit Extra package which boasts up to 1200mbps download speeds and 200 upload. I have never been able to get over 5mbps upload speeds. Usually its under 2mbps. Thats ridiculously slow for what i do. I upload large files. I need more speed. I feel im being cheated. less than 5 is ridiculous. I was convinced to upgrade by xfinity sales team - convincing me that i would be getting at least 35mbps. I AM ANGRY. I AM READY TO CANCEL. This company is a bunch of liars. How can i get the speed i pay for? How can Xfinity get away with claiming a level of service and never ever deliver it????

Question

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Updated 

2 years ago

172

2

XfinityJeniece

Official Employee

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3.1K Messages

2 years ago

Hey there, thanks for reaching out through Xfinity Forums regarding your upload speeds. We definitely do not want to lose you as a customer and I would be happy to help you with troubleshooting. I know how important it is to have the right speeds for work as I work from home as well.

 

Have you tried any troubleshooting steps already?

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user_f5b569

Visitor

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3 Messages

More than a dozen times. It’s a joke now. 

2 years ago

0

XfinityJeniece

Official Employee

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3.1K Messages

We can take a look at your signals on our end. I appreciate you trying those troubleshooting steps! 

Please send us a direct message with your name and service address, so we can assist you further. To send us a Direct Message, you will need to sign in to the Forums if you are not. Then you will need to locate and click on the "Direct Message" icon located in the upper right corner of this page. Next, click the "New Message" (paper & pencil) icon and type "Xfinity Support" in the to line, and select "Xfinity Support" from the drop-down list. You can proceed to type your message in the text area near the bottom, and press enter to send the message. Please let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

0

EG

Expert

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110.6K Messages

2 years ago

@user_f5b569 @XfinityJeniece 

Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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