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user_h187zu
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Tuesday, August 5th, 2025

Why can't I get close to the 1 GB download/100 Mb upload speed with my Motorola MB8611

I recently upgraded my internet plan to the 1 GB package. After several support calls with xfinity support my download speed remains the same at around 700 Mbps and my upload worsened to 6 Mbps from the usual 40 Mbps. I bought my MB8611 last year and have been using it in preparation for the GB+ speed knowing it's capable of 2.5 GBps. Xfinity is blaming my modem for not able to handle the faster speed but I know they just want to push their own modems and get my monthly rent $. How can I escalate my support call to resolve this issue?

Thanks,

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20 days ago

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user_tt8n3o

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16 Messages

22 days ago

Let me know if you ever get a fix to this. Same situation with me. Paying for 1G, receiving less than 200mb down. Impossible to get support from a human. 

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user_h187zu

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2 Messages

20 days ago

any support from xfinity tech please?

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XfinityPeterH

Official Employee

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2.2K Messages

 

user_h187zu I wouldbe reaching out if I were having any issue too. Our team is here to help. Please send us your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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