Visitor
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6 Messages
Why can’t I get a supervisor? Why can’t I get competent help?
I submitted a complaint. I submitted a request. I’ve done everything for two months possible to get a supervisor to call me back the last time. I just tried to send this form with a whole entire explanation itself deleted so I’m still waiting for somebody in the United States in a position of authority, that can actually do something to help me with my account since your executive customer service can’t and neither can you laughable over overseas customer service I requested a supervisor and they refused. It’s a good thing. I record all my calls so I’m still waiting and I need a supervisor to call me to solve a simple problem that shouldn’t be so complicated.
EG
Expert
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119.7K Messages
32 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJorge
Official Employee
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3.1K Messages
3 minutes ago
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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