Visitor

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8 Messages

Wednesday, February 18th, 2026 8:48 PM

Why Can’t Fiber Customers Bring Their Own Equipment? A Technical Discussion

I’m hoping this question can be considered from an architectural and product perspective rather than just a support standpoint. Historically, with DOCSIS, customers could provide their own approved equipment because authentication and provisioning were handled at the network level, not tied to a specific managed gateway. With EPON fiber, the model appears fundamentally different, but it is not entirely clear why that difference requires eliminating customer owned equipment entirely rather than simply authenticating an alternate device in the same way the current gateway is authenticated.

If the network can securely identify, provision, and manage an ISP supplied gateway, it seems technically plausible that another standards compliant endpoint could be authenticated and provisioned under defined requirements. Many technically inclined customers operate advanced routing, security, and segmentation setups that depend on full control of the edge device. For them, the question is not convenience. It is architectural necessity. Understanding whether BYOD is prevented by a hard technical constraint such as control plane integration, provisioning model, or management requirements, or by product design, would provide valuable clarity.

More broadly, is customer owned equipment on fiber something that has been evaluated as part of long term platform design? The technically engaged segment of the customer base continues to grow, and supporting controlled interoperability could reduce friction, improve satisfaction, and align with how other access technologies have historically evolved. Any high level architectural context or product direction from engineering would be greatly appreciated.

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Official Employee

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2K Messages

2 days ago

user_jtrt43 Hello, to answer your question the best way possible. What speed does your account have?

 

Visitor

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8 Messages

X Class 1G Up 1G Down 

Official Employee

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2K Messages

Have you tried using a modem that is compatible yet?

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Visitor

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8 Messages

What modem is compatible with EPON? 

Official Employee

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2.1K Messages

At this time the only gateway for FDX would be the XB10 rental gateway, owned modems are not allowed for FDX (formerly x-class) customers. We appreciate your feedback on having your own device and will be happy to pass it along. We do not have any information on whether this will change to allowed customer owned devices. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

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116.1K Messages

15 hours ago

@user_jtrt43 

Your topic is a tad confusing. You are asking about "EPON" fiber optic (FTTH) service but being advised about DOCSIS / coax cable service. Which service is it that you have ? EPON fiber optic service or DOCSIS coax cable service ?

Visitor

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8 Messages

EPON Fiber. I found some posts on Reddit that suggest COAM is on a future roadmap. Just no timeline as of yet. 

Expert

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116.1K Messages

15 hours ago

I thought so.

@XfinityJanelle The XB10 is for DOCSIS coax cable service, not EPON fiber service.

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