Visitor
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4 Messages
Where is the promised FREE speed upgrade for Blast (SuperFast) tier?
I am currently on 24-month plan for Internet Blast Pro+ (Superfast). They changed the plan name "Blast Pro+" to "Superfast" in Western markets now. My contract does not end until September 29. 2023. My current internet speed is still stuck at 400 Mbps/10 Mbps. I currently pay only $50/month after discounts. I never know about FREE speed upgrade until I saw on the news.
News Source:
https://corporate.comcast.com/press/releases/faster-internet-speeds-xfinity-customers-2022
Comcast did a free speed upgrade once in March, 2022 for Blast (Superfast) tier from 400 Mbps to 600 Mbps. And Now they do another free speed upgrade for Blast (Superfast) from 600 Mbps to 800 Mbps.
I talked to 2 different live Chat agents. I told them my tier plan supposed to get free speed upgrade long ago in March 2022 for Blast (Superfast) tier. They don't know anything and want me to sign up for the new contract, same plan, but more expensive at $75/month instead of $50/month that I currently pay after discounts. I explained to them multiple times that I never get any free internet speed upgrades as promise by Comcast. One of them even said it is never for free. I showed up the article directly from Comcast Press website. At that point, they just tried to dodge the question.
Does anyone here can help me?? Please HELP!!!
Andyr1
Gold Problem Solver
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7.9K Messages
2 years ago
Comcast just did what appears to be a nationwide speed increase. My Performance went from 100/10 to 200/10. You will need to reboot your modem or gateway so it loads the new profile if it hasn't updated on it's own already.
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Somo911
Visitor
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4 Messages
2 years ago
I wish it was that easy. I restarted modem many times. Even Live chat agents don't know about free speed increase. They just follows the scripts. No help :(
I just noticed my internet plan is actually 500 Mbps not 400 Mbps. Not sure why it is 500 Mbps when it should be 800 Mbps for Internet Blast Pro+ (Superfast) tier plan.
(edited)
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Somo911
Visitor
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4 Messages
2 years ago
I was able to talk to a different Live Chat agent who seems to know about Comcast's nationwide speed increase. He said my tier plan "Internet Blast Pro+" is a legacy plan. Don't know why it is legacy when i just signed up the new contract last year on September 2021.
He said I need to sign up for a new contract to upgrade internet speed. I guess Comcast's nationwide FREE speed increase for all tiers is a LIE!!! False Advertisement!!!
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