Visitor
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12 Messages
Where is the [Edited] so-called "Services" => "Internet" => "Manage Internet" option under the customer.xfinity.com web portal??
Hi,
Assuming no smart phone, and no [Edited: "Language"] smart phone google appstore app, for the life of me, I cannot comprehend WHERE [Edited: "Language"] is the option under the customer.xfinity.com (accessed via a Windows 10 / desktop web browser such as Firefox or Chrome), that would allow a Comcast Xfinity subscriber / account owner to:
1. See the list of devices currently authorized connecting to Comcast / Xfinity wifi hot-spots.
2. Allow the customer to remove one particular device from the list shown at (1).
The so-called joke of "documentation" always mentions about these steps:
1. Login to xfinity.com
2. From your logged in account, select "Internet" from the "Services" tab.
3. And once in there, select "Manage Internet".
I can do steps 1 and 2, but there is no [Edited: "Language"] "Manage Internet".
[Edited: "Language/Inflammatory"]. This feature that allows one to see a list of currently registered devices, and allowing un-registering them (so that any new attempt at wifi-connecting to an Xfinity open network / wifi hotspot will be met with a prompt for authentication), was working, about 2-3 years ago.
Why isn't this feature working anymore?
I only have a plain DOCSIS 3 modem, no Comcast-provided wifi router or gateway.
Thank you.
Official Solution
XfinityXanadu
Official Employee
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300 Messages
1 year ago
The online portal has recently been updated and the feature to remove a device from the list of registered devices is no longer an option. I would recommend changing the password to the Xfinity ID that was previously used to connect to the Xfinity WiFi hotspot and ensuring the connectivity settings on the device that you would like to manage forgets the network which would then require a log in again.
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flatlander3
Problem Solver
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1.5K Messages
1 year ago
If you are using a 3rd party device, there is no "hook" for the xfinity phone app to be able to interrogate it or control it. The web site can't do it either. You can remotely reboot it, but that's it. It's actually a good thing. Remote management of critical infrastructure is NOT a good idea unless you are protecting that by other means.
Locally, when connected to your network, you can log into the management interface on your device. Look up the model number and search for a manual for it to see what the features are for your specific device.
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smihaila
Visitor
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12 Messages
1 year ago
Hi,
I don't think my actual problem was truly understood. I'm not looking for a way to manage some 3rd-party, non Comcast-owned equipment!
Please allow me to provide more context, and details:
1. You own some devices - either desktops or laptops located in your house, or somewhere outside the house.
2. You want to connect such devices through the Comcast's "xfinity wifi", basically via some "publicly"-available hot-spots. I use "publicly" in quotes, to denote the fact that it's not about a truly-open, free (as in beer) wifi access. But only something available to Comcast paying customers.
Note: This "xfinity wifi" access point is not provided by any device inside my house, because I do not have a Comcast wifi gateway or DOCSIS cable modem with integrated wifi routing capabilities. So in my use case, the wifi connection to "xfinity wifi" is provided by some neighbour or other Comcast-provided access points at various locations in a city.
3. The first time such device wants to join/connect such "xfinity wifi" SSID Access Point / wifi network, namely the 1st time its MAC address is seen, you get prompted to either buy some daily wifi access pass from Comcast, OR, very importantly, to login with your Comcast Xfinity customer login and password, if you are a customer. And I am in this 2nd case.
4. So, I enter my Comcast xfinity customer credentials, and that device then is good to go, i.e. allowed to access Internet via the "xfinity wifi".
5. NOW, IN THE PAST, the customer.xfinity.com web portal HAD a FEATURE, which allowed me (a Comcast paying customer) to see WHAT devices have gone through the Step #3 mentioned above. AND allowing me to UN-REGISTER them, so that they can NO LONGER connect to the "xfinity wifi" public hotspots without being asked to re-authenticate / re-register AGAIN.
DO YOU UNDERSTAND what I am saying? This feature WAS available even when accessing the customer.xfinity.com via a non-mobile / desktop-based Web browser, such as Firefox for Windows 7, 10, or 11.
So, not even a smart phone app was required for that.
As a matter of fact, I ALSO installed the "Comcast Xfinity" smart app from Google store yesterday, and the feature I am talking about at Step #5 above, ALSO DOES NOT EXIST.
SO, HERE IS MY QUESTION TO YOU folks: WHERE IS THAT FEATURE NOW?
What I want is this: I wish to PREVENT some of the electronic devices that I own (for example by my kids) which were previously registered (aka authenticated, aka their MAC addresses made known to Comcast) for access to the "xfinity wifi" outdoor hotspots from being able to get Internet access by connecting to such "public" wifi, indirectly, in the sense that they would be asked again for authentication (and which they will not know the login credentials for).
THIS FEATURE EXISTED BEFORE, AND I CANNOT FIND IT ANYMORE.
Simple use case, and simple question, right?
I appreciate if someone knows the answer, because I am sick of this [Edited: "Language"] ("new apps", "new portals" but customers suffer, due to less ... features!)
Where are the Comcast [Edited: "Inflammatory"] web developers" and [Edited: "Inflammatory"] "Software Engineers", or worse, "Software Architects" who designed this? [Edited: "Threats"/"Inflammatory"]
Thank you.
(edited)
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