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Bellingham-Bob
Rousing Reactor
Articulate
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Contributor

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100 Messages

Thursday, April 1st, 2021 6:51 PM

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Where are the internet speed and prices on the Xfinity website?

Why can't they make a simple page that lists the available internet speed tiers and how much they cost per month?

Question

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Updated 

4 years ago

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XfinityKatie

Official Employee

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744 Messages

4 years ago

Hello @Bellingham-Bob, you are asking a great question! The internet speeds provided in each package are different depending on your specific area, so we don't have a general master list for that kind of information. However, if you were to log into your online My Account profile and visit https://comca.st/3wcPDx4, you will be able to see of the different promotions available in your area. You can filter out the services you want like TV, Internet, Home Phone, and Home security. Since you're interested in internet service, just make sure to check mark the internet option on the left-hand side then each internet package will display both the base price (before any taxes, fees, or equipment charges) and the download speeds included! It is important to make sure you are logged into your online account when visiting this link so you are only seeing the offers your specific account is eligible for and get the most accurate pricing and speed rating. Let me know if this helps out!

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Bellingham-Bob

Contributor

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100 Messages

4 years ago

No you can't!  It only shows double and triple play and packages with MORE TV channels than I already have.

Selecting only "Internet" shows NO Packages Available.

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XfinityKatie

Official Employee

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744 Messages

Thank you so much for updating me on that @Bellingham-Bob! Sounds like our online system may not have any internet only promotions to offer. However, that doesn't mean there are none available! If you'd like, we'd be more than happy to work with you on this and see what promotions are showing on your account for internet only. Can you please send Xfinity Support a private message using our peer to peer chat service by clicking on the chat icon in the top right corner of the page? Once you hit that chat icon, you'll be able to initiate a new chat with Xfinity Support, so please just send us your full name and we can continue helping out there. We look forward to meeting you there and getting you all the details you need for pricing and speeds. 

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4 years ago

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