When/how do I get the new upload speeds?

Yes I have power cycled the modem and the router several times, left them off for 2 minutes, then powered on.

Thank you for clarifying that for us, @user_daw312! We would want to dig into the account further with you, and dive deeper into troubleshooting your specific account to get the exact details of the cause of not receiving the higher speeds. Can you please send us a DM to get started? 

Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Hi there @JerseyMike888!  Thanks so much for taking the time to voice your service concerns here on our Community Forum.  This is not at all the experience that we want any of our customers to have.  No worries!  You have reached out to the right team, and we are going to get things squared away.  Please feel free to shoot us a private message so that we can take a closer look at what is going on.  

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

@EG there has been no resolution. Speeds are still a solid 40 mbps, the DM process just ended up with a support person saying that's all it supports right now even though my modem is on the Next Gen Speed Tier list I referenced in the first post. It's been a very fruitless exercise, and in stark contrast to the real world experiences on people in the Comcast forums on DSL Reports, which Comcast also fails to acknowledge. Lousy support imho.

@user_daw312​

It's been a very fruitless exercise, and in stark contrast to the real world experiences on people in the Comcast forums on DSL Reports, which Comcast also fails to acknowledge. Lousy support imho.

THIS!!!

@user_daw312 @JerseyMike888 This is the most updated information for the Next Generation Internet

"All customers who live in these markets, are on a current speed tier, and lease an eligible Xfinity Gateway (XB6, XB7, XB8) or use a compatible COAM device are eligible for increased upload speeds.

Available COAM Devices: Updated 9/15/23

Model Number Wired Download Speed Wired Upload Speed
Hitron Technologies CODA Up to 934 Mbps Up to 456 Mbps"