Hey there user_o3ngdg thank you so much for using this platform to contact our team. We are here to help you review the equipment for our new exciting changes. Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
This is a question that can be answered right here on these public help forums. Why is there the need to go private ? Please share the answer right here on these public help forums so that all readers here may benefit from the answer. Thank you !
@XfinityAlfonso@user_o3ngdgFWIW. The Arris X5001 and the XF3 are the same device. X5001 is the actual Arris-given model number, and XF3 is the Comcast given "Friendly Model Name".
XfinityJorge
Official Employee
•
2.2K Messages
1 year ago
Hey there user_o3ngdg thank you so much for using this platform to contact our team. We are here to help you review the equipment for our new exciting changes. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
•
111K Messages
1 year ago
@XfinityGeorge
This is a question that can be answered right here on these public help forums. Why is there the need to go private ? Please share the answer right here on these public help forums so that all readers here may benefit from the answer. Thank you !
(edited)
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EG
Expert
•
111K Messages
1 year ago
@XfinityKassie
They are not asking about the DOCSIS "next-gen speeds". They are asking about the "EPON System" / FTTH (Fiber To The Home) system.
(edited)
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EG
Expert
•
111K Messages
1 year ago
@XfinityAlfonso @user_o3ngdg FWIW. The Arris X5001 and the XF3 are the same device. X5001 is the actual Arris-given model number, and XF3 is the Comcast given "Friendly Model Name".
(edited)
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