What is up with internet south of Issaquah?

Xfinity took down the system last Wednesday and Thursday night. Since then my 1g speed account is uploading at about 1 to 2 mbps. I’ve tried calling support and was transferred to a chat that was never joined by a tech to provide support. The stupid virtual assistant is worthless. How do I get someone at Xfinity to answer the phone, or at least join the text chat? Has anyone around the Tiger Mountain area tried Starlink or any other service. I’m ready to dump Xfinity, but options are very limited out here (I think Xfinity knows that and it’s why they provide such poor customer service). If I find any provider ever close in speed I’m dumping all my Xfinity services, including our cell plan. TIA