As a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
Hi there @user_058wfg! Thank you so much for taking the time to reach out to Xfinity Support! We are so glad to hear from you and want to assist in any way that we can with your service concerns. No worries! You have reached out to a team of highly capable experts here to ensure you are having the best experience with your service. Can you tell us if you are having this issue trying to connect on a single device or on multiple devices connected to your network?
EG
Expert
•
112.8K Messages
1 month ago
As a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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XfinityArmand
Official Employee
•
2.3K Messages
1 month ago
Hi there @user_058wfg! Thank you so much for taking the time to reach out to Xfinity Support! We are so glad to hear from you and want to assist in any way that we can with your service concerns. No worries! You have reached out to a team of highly capable experts here to ensure you are having the best experience with your service. Can you tell us if you are having this issue trying to connect on a single device or on multiple devices connected to your network?
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EG
Expert
•
112.8K Messages
1 month ago
@user_058wfg
Have you had a chance to try that test ?
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