Contributor
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95 Messages
Weird random quick connection losses after 10G infrastructure upgrade in area
A couple weeks ago Xfinity came in and upgrade all the street side cabling in our area to support the new 10G network. Since then we've been getting weird short random disconnects on multiple devices many times a day. Our XB7 always shows a white light, no detected problems in the Xfinity app, but for instance browsing the Facebook app on an iPad I'll get a message "internet connection lost" then a couple seconds later "Internet Connection restored". On my PC which is hardwired directly to the XB7 I've had problems with Teams, Discord, and other apps randomly disconnecting in a similar fashion. I've rebooted XB7 both from inside the app and also pulling the power and reconnecting it after a minute or two. Anyone else had a similar issue after this network "upgrade"?
edit: I checked the various logs in the gateway and it showed no actual errors, and signal seemed good but I don't remember offhand what the correct levels are supposed to be.
EG
Expert
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105.6K Messages
1 year ago
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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Flyinion
Contributor
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95 Messages
1 year ago
Here's a TraceRT and a look at the codewords section of the gateway. Channel specs based on that link above look ok. TraceRT was to www.comcast.net
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user_5c42ac
Visitor
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13 Messages
1 year ago
Here's an idea. How about Comcast/Xfinity sending a specific detailed email to those likely to be affected by this 10G rollout about these intermittent problems. This week the drops all stopped around 8 am PDT and I am 100 % good the rest of the day. I am in Salinas CA / Monterey area. So there is a method to their madness. Someone is working on this and causing the problem but no information disclosed to customers. Everything is NOT good. 10G will be a good way for Comcast to lose even more customers once an internet service alternative surfaces.
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user_5c42ac
Visitor
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13 Messages
1 year ago
BTW - I know I should have called tech support or chat with someone in India but they just read some script back to you and never acknowledge a local problem. Stuck until it is fixed. I do not think my cable modem or router needs to be replaced, nor have the connections loosened. Yes, a re-boot should always be done, but just once. Then it becomes a waiting game until the mystery is resolved.
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Moown213
Visitor
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7 Messages
1 year ago
I had the same issue as well since the 10G upgrade. Modem has been changed , ive done all on my part but xfinity techs cant help. This problem started for me on June 20th since they began their work. Someone on the xfinity department told me our area has had multiple complaints about this issue in my area. The xfinity rep told me he saw that everyone in my area are connected to one "hub" which could cause this issue to occur. He told me how it should be is a neighborhood area should have multiple hubs to divide everyone up. I have no idea if this is whats causing it but at this point im annoyed by it. Xfinity also dosent communicate with us how long the 10G upgrade in our area will last. They just leave a note and a start date for the work, but no communication whatsoever. Gonna have to end up switching providers.
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user_0fac6c
Visitor
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2 Messages
1 year ago
I’m in the same boat, mid-Jersey. Power cycling the modem brings it back to life for a time. Hours, maybe a day then it just dies
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user_dh6d47
Visitor
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3 Messages
1 year ago
The upgrade happened months ago in my area and the performance has been horrible; I sometimes get speeds in the 50's. I have spoken to Xfinity, they don't seem to care. I am currently looking for another provider because I cannot work from home with this poor service.
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Moown213
Visitor
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7 Messages
1 year ago
Did this problem ever get fixed and if so what did they have to do to fix this?
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user_0fac6c
Visitor
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2 Messages
1 year ago
My “issue” gets “solved” daily with a call to them to do something when the connection goes down. Super excited for the tech who’s coming on Friday. I have zero hope that they will be able to resolve the issues with the repeaters in the neighborhood that they put in a few weeks ago
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user_080885
1 Message
1 year ago
Xfinity upgraded our area to the new 10g internet . Now I have no access at all to internet. Restarted modem several times with no luck.
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