Contributor
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95 Messages
Weird random quick connection losses after 10G infrastructure upgrade in area
A couple weeks ago Xfinity came in and upgrade all the street side cabling in our area to support the new 10G network. Since then we've been getting weird short random disconnects on multiple devices many times a day. Our XB7 always shows a white light, no detected problems in the Xfinity app, but for instance browsing the Facebook app on an iPad I'll get a message "internet connection lost" then a couple seconds later "Internet Connection restored". On my PC which is hardwired directly to the XB7 I've had problems with Teams, Discord, and other apps randomly disconnecting in a similar fashion. I've rebooted XB7 both from inside the app and also pulling the power and reconnecting it after a minute or two. Anyone else had a similar issue after this network "upgrade"?
edit: I checked the various logs in the gateway and it showed no actual errors, and signal seemed good but I don't remember offhand what the correct levels are supposed to be.
EG
Expert
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99K Messages
18 days ago
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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Flyinion
Contributor
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95 Messages
18 days ago
Here's a TraceRT and a look at the codewords section of the gateway. Channel specs based on that link above look ok. TraceRT was to www.comcast.net
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user_5c42ac
Visitor
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9 Messages
1 day ago
Here's an idea. How about Comcast/Xfinity sending a specific detailed email to those likely to be affected by this 10G rollout about these intermittent problems. This week the drops all stopped around 8 am PDT and I am 100 % good the rest of the day. I am in Salinas CA / Monterey area. So there is a method to their madness. Someone is working on this and causing the problem but no information disclosed to customers. Everything is NOT good. 10G will be a good way for Comcast to lose even more customers once an internet service alternative surfaces.
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user_5c42ac
Visitor
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9 Messages
1 day ago
BTW - I know I should have called tech support or chat with someone in India but they just read some script back to you and never acknowledge a local problem. Stuck until it is fixed. I do not think my cable modem or router needs to be replaced, nor have the connections loosened. Yes, a re-boot should always be done, but just once. Then it becomes a waiting game until the mystery is resolved.
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