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user_3abef7
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2 Messages

Friday, April 7th, 2023 10:39 PM

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Websites using Imperva

Unable to load CSS or JavaScript files on websites using Imperva. Worked fine yesterday but doesn’t work today. Able to load websites if I hot spot on my phone. 

Question

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Updated 

2 years ago

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CCChe

Official Employee

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6.9K Messages

2 years ago

Hello @user_3abef7! Thanks for sharing your experience. What error are you getting when you try to load CSS and Java?  

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user_3abef7

Visitor

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2 Messages

@XfinityChe​ The error presents in the developer tools and the error is net::ERR_CONNECTION_RESET.  Sometimes I can get the page to partially render and other times I get a page indicating a failed connection

2 years ago

summersjc

New Poster

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2 Messages

This also happens with youtube calls

2 years ago

0

user_1cb25a

Visitor

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2 Messages

2 years ago

I am also having this problem.  The issue appears to be regional at least as far as I've been able to find with coworkers and others facing impact.  I will add that this does not appear to only be on CSS and Javascript load, but can affect the page loading at all.   

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CCValerie

Official Employee

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974 Messages

Hey there, @user_1cb25a, thank you for sharing those details and helping narrow down the issue. Have you gone through any troubleshooting steps so far, if so what steps have you completed?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

user_1cb25a

Visitor

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2 Messages

Thanks for your response.  Yes I have done loads of troubleshooting, I attempted to address all variables on the client side (things I control), to no avail.  Restarted modem and network equipment, tried different browsers and devices.  Cleared cache/cookies/browser data, tried incognito mode.  None of this made a difference.  


The thing that HAS made a difference is connecting on a full-tunnel VPN.  There seems to be something between the xfinity and imperva sides that is not working well together at least in my geo area.  

2 years ago

0

CCEthan

Official Employee

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1.4K Messages

@user_1cb25a A good first step is to report the issue on our site here. https://spa.xfinity.com/report . Let me know if you have any trouble with that.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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