Skip to main content

    Support

    Offers

D
dbbwcmst
1st Topic

Visitor

 • 

4 Messages

Friday, October 27th, 2023 5:14 AM

Closed

Websites Getting Blocked by Advanced Security

Hello,

I have submitted requests for two websites to be removed from the Advanced Security (etc) filters. Both websites did have an issue with hacked/junk content but now have both been cleared.
https://www.wayzatamedicalspa.com/

and

https://www.mplsdowntown.com

We have submitted both of them already with no response from Xfinity even though spa.xfinity.com said we would get a reply. As of a few minutes ago we submitted another request.

I can provide other verification of the websites if needed. I've also heard that @XfinitySPAAbuse is a user/department to tag.


Thanks.

Question

 • 

Updated 

1 year ago

94

1

0

XfinityAirelle

Official Employee

 • 

2.5K Messages

1 year ago

Hi there. Thanks for taking the time to reach out to us. Tis would definitely be a request that our awesome Security Assurance team can help you with. You can visit their webiste here: https://internetsecurity.xfinity.com/help/report-abuse 

 

Please let us know if you have any questions. We are here to help! 

2

0

user_3oxuq3

1 Message

can you help me kaspersky plus seems to be blocking my xfinity streaming

1 year ago

0

XfinityLinda

Official Employee

 • 

1.8K Messages

Thank you for reaching out, @dbbwcmst. We are happy to help. Please send a Direct Message with your name and complete address. 

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

forum icon

New to the Community?

Start Here