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user_s5xcsr
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Monday, August 3rd, 2026 12:42 PM

webserver issues

After going round and round with my ISP for a couple of weeks, we have determined that Comcast has some issues resolving web pages. For example:

https://www.newsletterbroadcast.net/login

This page will not resolve on Comcast, but works fine on Verizon.  Need to open a ticket with Comcast, but there is no way to actually communicate with Comcast if you are a retail customer.  Help!

 

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3 hours ago

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XfinitySara

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2.8K Messages

10 hours ago

Hello, @user_s5xcsr! Thank you for creating a post within our community forum to get started. I'm sorry to hear about the trouble you've had, and I'd love to see what we can do to help! To start, let's review what you've tried so far. Does this occur on every browser and even when using incognito mode? Have you cleared cache and cookies to see if that improves your experience at all? Is it every device (laptop, desktop PC, tablet, phone, etc.)?

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user_s5xcsr

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Yes. I have been through an extensive troubleshooting exercise with Hostway. The page works fine in Verizon, but not on Xfinity.

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9 hours ago

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XfinityPeterH

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3K Messages

 

user_s5xcsr I just tested that link on AT&T, TDS, Xfinity along with being on a VPN and all gave the same results as you mentioned which leads me to believe it's not just a Comcast related issue but a website issue. 

 

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9 hours ago

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user_s5xcsr

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9 hours ago

All I know is that the website checks out OK.  The page works on Verizon 5G. Maybe a FL issue? In any event, I am moving to Starlink next week.

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BruceW

Gold Problem Solver

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27.6K Messages

5 hours ago

@user_s5xcsr posted: "C:\Users\chris>tracert www.newsletterbroadcast.net/"

That didn't work because tracert doesn't understand the trailing slash. When I ran the same command, with and without the slash, I got this:

C:\Misc>tracert www.newsletterbroadcast.net/  [trailing /]
Unable to resolve target system name www.newsletterbroadcast.net/.

C:\Misc>tracert www.newsletterbroadcast.net  [no trailing /]

Tracing route to www.newsletterbroadcast.net [216.185.130.32] over a maximum of 30 hops:

  1     3 ms     3 ms     3 ms  router1 [192.168.1.1]
  2    12 ms     9 ms     9 ms  96.120.9.181
  3     9 ms     9 ms     8 ms  po-301-1203-rur01.york.pa.pitt.comcast.net [24.124.216.181]
  4     9 ms     9 ms     9 ms  po-2-rur02.york.pa.pitt.comcast.net [96.110.24.214]
  5    10 ms     9 ms    12 ms  be-87-rar01.lancaster.pa.pitt.comcast.net [96.110.25.65]
  6    18 ms    18 ms    22 ms  be-34-ar01.mckeesport.pa.pitt.comcast.net [69.139.168.141]
  7     *       20 ms    18 ms  ae-7.bar1.Pittsburgh3.Level3.net [4.68.106.85]
  8    55 ms    55 ms    55 ms  ae5.5.bar1.Tampa1.net.lumen.tech [4.69.148.214]
  9    55 ms    55 ms    55 ms  67.29.167.186
 10    56 ms    55 ms    55 ms  s1-5-8-1.tampa.netnation.net [64.41.127.2]
 11    56 ms    55 ms    55 ms  s1-6-2-1.tampa.netnation.net [64.41.127.15]
 12    58 ms    58 ms    59 ms  216.185.130.32

Trace complete.

Browsing the site works using my Comcast/Xfinity internet service: I get a login page.

(edited)

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