Visitor
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1 Message
We are having outages everyday and sometimes several times a day
For a couple of months our wifi service got slower or non responsive. Then last couple weeks we have daily outages, and like yesterday we has 3 outages for a time during the day. Some others in our neighborhood has experienced some issues as well. We followed chatbot troubleshooting everyday. Tech appt was 2 weeks out so we drove our tower to Xfinity Store in Lynchburg VA and said could our tower be getting old? We received a new gateway tower and thought all our troubles were over. Same days as the new tower was installed another outage. Outage map always shows the same thing. Or Xfinity says you’re 100% fine. I mean really? Why would I keep on reporting if my wifi is fine? I always request credit after each outage and only have got 2 credits during the last couple of several weeks.
Surely Xfinity shows this is happening everyday? We rely on our wifi as lifeline for work and daily function of all things. How do I get this reported with someone who can address issue. And please do not ask us to unplug, reboot, chat with bot to take care of this. Everyday outages is Xfinity issue not customer issue.
XfinityJanelle
Official Employee
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1.7K Messages
22 days ago
Hey @user_d800m9 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the internet connection. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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112.5K Messages
21 days ago
@user_d800m9 @XfinityJanelle
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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