Visitor
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9 Messages
Warning 5 dynamic range window violations
I been getting logs like this and others for years with no help from xfinity. I got Motorola 8600 3.1 modem. I get critical 3 notice 6. I read in forum that this is a outside neighborhood problem that needs a line tech. How to get someone to fix this. There is no splitters on the line it is one cable run.
15:10:33
Tue Feb 7 2023
15:10:57
Tue Feb 7 2023
15:12:58
Tue Feb 7 2023
15:12:58
Tue Feb 7 2023
21:14:53
Fri Feb 10 2023
16:31:48
Sat Feb 11 2023
07:27:48
Mon Feb 13 2023
07:30:09
Mon Feb 13 2023
07:30:09
Mon Feb 13 2023
12:56:47
Mon Feb 13 2023
12:56:47
Mon Feb 13 2023
VER=3.1;
Warning (5) Dynamic Range Window violation
Started Unicast Maintenance Ranqing - No Response received - T3 time-out:CM-
Critical (3)
MAC=0
RNG-RSPCCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM
Warning (5)
Warning (5) Dynamic Range Window violation
Started Unicast Maintenance Ranginq - No Response received - T3 time-out;CM-
Critical (3)
MAC=
CM-STATUS message sent. Event Type Code: 16; Chan ID: 45; DSID: N/A; MAC Addr: N/A;
Notice (6)
OFDM/
QOS=1.1;CM-VER=3.1;
Started Unicast Maintenance Ranging - No Response received - T3 time-out; CM-
Critical (3)
MAC=
RNG-RSPCCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM
Warning (5)
Warning (5) Dynamic Range Window violation
RNG-RSPCCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM
Warning (5)
MAC
Warning (5) Dynamic Range Window violation
lilmrx7
Visitor
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1 Message
2 years ago
The warning message you're seeing is related to the power levels being used by your cable modem and the cable modem termination system (CMTS) in your network. Specifically, the message is indicating that the "commanded power" being used by your modem exceeds the value that corresponds to the top of the DRW (Dynamic Range Window).
The DRW is a range of acceptable signal power levels that is used to ensure that the cable modem and CMTS can communicate effectively with each other. If the commanded power level of the modem exceeds the top of the DRW, it can cause problems with the communication between the modem and the CMTS, and may result in degraded performance or even a loss of connectivity.
In this case, it's possible that the commanded power level of your modem is set too high, and you may need to adjust it to a lower value in order to avoid issues with your network. You can try restarting your router and see if the issue goes away. If the issue persists, you may want to contact your Internet Service Provider (ISP) or router manufacturer for further assistance.
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CCJennifer
Problem Solver
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743 Messages
2 years ago
Hello @Cma16! Thank you for reaching out on our community forum. We'll be happy to look into this for you. Could you please send us a direct message with your first and last name and your full address?
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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111.4K Messages
2 years ago
@Cma16
What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
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Cma16
Visitor
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9 Messages
2 years ago
This my snr
Upstream Bonded Channels
Channel
Lock Status
Locked
Locked
2
3
Locked
Locked
5
Locked
Channel Type
SC-QAM
SC-QAM
SC-QAM
SC-QAM
SC-OAM
Downstream Frequency Setting
Downstream Frequency Select
39
40
41
42
43
44
193
639.0
645.0
651.0
657.0
663.0
669.0
690.0
-17.3
-18.1
-18.6
-17.6
-17.9
-17.2
-18.5
35.1
34.4
33.9
349
34.6
35.1
33.5
87
89
106
167
95
30
376166030
Channel ID
18
19
20
Symb. Rate (Ksym/sec)
5120
5120
5120
5120
1280
Freq. (MHz)
35.6
29.2
22.8
16.4
39.6
93
47
116
153
91
0
211856
©
Pwr (dBmV)
50.5
50.3
49.5
48.8
47.5
0
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EG
Expert
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111.4K Messages
2 years ago
It looks like some stuff is out of spec but it is hard to decipher because of the poor formatting of the text. Can you fix it ?
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deloyj
Visitor
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11 Messages
2 years ago
I'm having the same problem.
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