Cma16's profile

Visitor

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9 Messages

Thursday, February 16th, 2023 8:29 PM

Closed

Warning 5 dynamic range window violations

I been getting logs like this and others for years with no help from xfinity. I got Motorola 8600 3.1 modem. I get critical 3 notice 6. I read in forum that this is a outside neighborhood problem that needs a line tech. How to get someone to fix this. There is no splitters on the line it is one cable run. 

15:10:33
Tue Feb 7 2023
15:10:57
Tue Feb 7 2023
15:12:58
Tue Feb 7 2023
15:12:58
Tue Feb 7 2023
21:14:53
Fri Feb 10 2023
16:31:48
Sat Feb 11 2023
07:27:48
Mon Feb 13 2023
07:30:09
Mon Feb 13 2023
07:30:09
Mon Feb 13 2023
12:56:47
Mon Feb 13 2023
12:56:47
Mon Feb 13 2023
VER=3.1;
Warning (5) Dynamic Range Window violation
Started Unicast Maintenance Ranqing - No Response received - T3 time-out:CM-
Critical (3)
MAC=0
RNG-RSPCCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM
Warning (5)

Warning (5) Dynamic Range Window violation
Started Unicast Maintenance Ranginq - No Response received - T3 time-out;CM-
Critical (3)
MAC=
CM-STATUS message sent. Event Type Code: 16; Chan ID: 45; DSID: N/A; MAC Addr: N/A;
Notice (6)
OFDM/
QOS=1.1;CM-VER=3.1;
Started Unicast Maintenance Ranging - No Response received - T3 time-out; CM-
Critical (3)
MAC=
RNG-RSPCCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM
Warning (5) 
Warning (5) Dynamic Range Window violation
RNG-RSPCCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM
Warning (5)
MAC
Warning (5) Dynamic Range Window violation

Visitor

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1 Message

2 years ago

The warning message you're seeing is related to the power levels being used by your cable modem and the cable modem termination system (CMTS) in your network. Specifically, the message is indicating that the "commanded power" being used by your modem exceeds the value that corresponds to the top of the DRW (Dynamic Range Window).

The DRW is a range of acceptable signal power levels that is used to ensure that the cable modem and CMTS can communicate effectively with each other. If the commanded power level of the modem exceeds the top of the DRW, it can cause problems with the communication between the modem and the CMTS, and may result in degraded performance or even a loss of connectivity.

In this case, it's possible that the commanded power level of your modem is set too high, and you may need to adjust it to a lower value in order to avoid issues with your network. You can try restarting your router and see if the issue goes away. If the issue persists, you may want to contact your Internet Service Provider (ISP) or router manufacturer for further assistance.

Problem Solver

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743 Messages

2 years ago

Hello @Cma16! Thank you for reaching out on our community forum. We'll be happy to look into this for you. Could you please send us a direct message with your first and last name and your full address?

• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Visitor

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11 Messages

@XfinityJennifer​ I've tried doing the Direct Message several times and never get a response.

Expert

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111.4K Messages

@deloyj​ 


Please create a new topic of your own here on this board detailing your issue. Thanks. The sending of unsolicited direct messages is a violation of their forum guidelines. The original poster has not returned. 3-month-old dead thread is now being closed.


For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an old thread can delay getting help.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Expert

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111.4K Messages

2 years ago

@Cma16 

What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1 

Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.



Visitor

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9 Messages

2 years ago

This my snr 

Upstream Bonded Channels
Channel
Lock Status
Locked
Locked
2
3
Locked
Locked
5
Locked
Channel Type
SC-QAM
SC-QAM
SC-QAM
SC-QAM
SC-OAM
Downstream Frequency Setting
Downstream Frequency Select
39
40
41
42
43
44
193
639.0
645.0
651.0
657.0
663.0
669.0
690.0
-17.3
-18.1
-18.6
-17.6
-17.9
-17.2
-18.5
35.1
34.4
33.9
349
34.6
35.1
33.5
87
89
106
167
95
30
376166030
Channel ID
18
19
20
Symb. Rate (Ksym/sec)
5120
5120
5120
5120
1280
Freq. (MHz)
35.6
29.2
22.8
16.4
39.6
93
47
116
153
91
0
211856
©
Pwr (dBmV)
50.5
50.3
49.5
48.8
47.5

Expert

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111.4K Messages

2 years ago

It looks like some stuff is out of spec but it is hard to decipher because of the poor formatting of the text. Can you fix it ?

Visitor

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11 Messages

2 years ago

I'm having the same problem.

 Downstream Bonded Channels  
  
   Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected
   1 Locked QAM256 41 693.0 1.7 40.0 206 101
   2 Locked QAM256 13 525.0 3.0 40.8 1117 3035
   3 Locked QAM256 14 531.0 3.2 40.6 743 2329
   4 Locked QAM256 15 537.0 2.9 40.6 744 2473
   5 Locked QAM256 16 543.0 3.1 40.6 232 799
   6 Locked QAM256 17 549.0 3.3 40.7 354 182
   7 Locked QAM256 18 555.0 2.5 40.6 296 459
   8 Locked QAM256 19 561.0 2.4 40.4 423 310
   9 Locked QAM256 20 567.0 2.9 40.4 379 585
   10 Locked QAM256 21 573.0 2.8 40.6 739 1389
   11 Locked QAM256 22 579.0 2.5 40.6 590 893
   12 Locked QAM256 23 585.0 2.8 40.6 975 2855
   13 Locked QAM256 24 591.0 3.8 40.8 1006 2794
   14 Locked QAM256 25 597.0 4.2 40.7 733 2356
   15 Locked QAM256 26 603.0 3.2 40.2 681 2534
   16 Locked QAM256 27 609.0 3.0 40.3 321 1217
   17 Locked QAM256 28 615.0 3.1 40.4 275 50
   18 Locked QAM256 29 621.0 2.6 40.1 393 34
   19 Locked QAM256 30 627.0 2.3 40.1 394 74
   20 Locked QAM256 31 633.0 2.3 39.9 176 423
   21 Locked QAM256 32 639.0 1.3 39.9 636 1105
   22 Locked QAM256 33 645.0 0.2 39.6 413 602
   23 Locked QAM256 34 651.0 0.9 39.7 845 2254
   24 Locked QAM256 35 657.0 2.2 40.1 952 2725
   25 Locked QAM256 36 663.0 2.9 40.2 509 1866
   26 Locked QAM256 37 669.0 2.4 40.0 552 2262
   27 Locked QAM256 38 675.0 2.2 39.1 392 1522
   28 Locked QAM256 39 681.0 2.0 39.9 283 79
   29 Locked QAM256 40 687.0 2.0 39.8 276 0
   30 Locked QAM256 42 699.0 2.3 39.9 279 210
   31 Locked QAM256 43 705.0 2.2 40.0 247 645
   32 Locked QAM256 44 711.0 1.6 40.0 280 455
   33 Locked OFDM PLC 159 768.0 2.5 40.6 433642 4438


   Upstream Bonded Channels  
  
   Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)
   1 Locked SC-QAM 9 5120 35.6 45.0
   2 Locked SC-QAM 10 5120 29.2 44.5
   3 Locked SC-QAM 11 5120 22.8 43.5
   4 Locked SC-QAM 12 5120 16.4 42.5
   5 Locked SC-QAM 13 1280 39.6 45.5
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