Visitor
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1 Message
Waiting two days for refresh signal
I moved my modem from upstairs to downstairs And now it will not work
For over a decade all I ever had to do was call and say I need a refresh signal anytime there was a problem
I've already done all the troubleshooting I do that before I even call in
The fact that they make you speak to a chat agent that doesn't even have this function is unconscionable
The apparent disdain this company has for all of its customers has become untenable
I either need a call to resolve this very simple issue or when you call me in 2 days it will be for me to cancel my account and move to someone else who I've already verified has a functional customer service department
XfinityFrank
Official Employee
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1.3K Messages
2 days ago
Hi there, @YcantIspeakWhuman! Thanks for reaching out to us here on the Community Forum! Sorry to hear you're having trouble after moving the modem and getting support! To get a signal refresh, using the troubleshooting options on the XFINITY App for internet problems can get that done. Also, in most cases if the issue with a modem or a cable box needs a signal sent, resetting the power for the device in question gets the job done. It's the same as a refresh signal, as the technique is essentially resetting and re-establishing a connection. I'm not sure if that was tried yet, but we can also work with you manually! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!
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EG
Expert
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109.8K Messages
2 days ago
@YcantIspeakWhuman
Is the Online indicator light on the modem lit steadily or is it blinking ?
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