Waiting two days for refresh signal

I moved my modem from upstairs to downstairs And now it will not work 

For over a decade all I ever had to do was call and say I need a refresh signal anytime there was a problem 

I've already done all the troubleshooting I do that before I even call in 

The fact that they make you speak to a chat agent that doesn't even have this function is unconscionable

The apparent disdain this company has for all of its customers has become untenable 

I either need a call to resolve this very simple issue or when you call me in 2 days it will be for me to cancel my account and move to someone else who I've already verified has a functional customer service department