smith30102's profile

Visitor

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1 Message

Fri, Apr 16, 2021 4:38 PM

VPN keeps disconnecting

I am running an Eero mesh network from my X-fi router and no matter what I do, I cannot stay connected to my work VPN. I have called Eero and they have monitored their equipment and it is fine. I have been to my work IT department and they have uninstalled and reinstalled the Cisco VPN, tried different servers, and nothing helps. I am one level down from the router so I cannot hard wire to it. I have to use another mean. Any suggestions? I'm desperate to be able to work in peace! 

Responses

ComcastJeniece

Official Employee

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171 Messages

23 d ago

Hey there, @smith30102, thanks for reaching out through Xfinity Forums regarding your connection issues! I completely understand needing a solid connection as I work from home myself. We would love to take a look at your connection to see if everything is working well on our end. You have reached the right place!

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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EG

Expert

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86.5K Messages

23 d ago

@smith30102 @ComcastJeniece 

Please post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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