1 Message
vpn dropping
Xfinity did some work in my neighborhood 3 days ago and now I have problems with my VPN. If I connect to someone that is also on xfinity then all is well. If I connect to someone with a different carrier the VPN will drop every 10 seconds or so and try to reconnect. What did xfinity change????
XfinityThomasD
Official Employee
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998 Messages
28 days ago
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user_fkvwxe
5 Messages
10 days ago
We have found that our employees that have Xfinity home internet cannot stay connected to our VPN, all other employees that have other internet service providers work fine. After running ping and tracert tests on the Xfinity home internet we have found that it runs a steady 25 pings and then goes into expired on transit for about 25 pings. This explains why the users can only stay connected to the VPN for about 30 seconds. If you are having problems with your VPN intermittently disconnecting try running a ping -t test or a tracert to see if there is an internet connection problem. We have reported this problem to Xfinity support and are awaiting a response.
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