Visitor
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1 Message
VPN Connection Drops Frequently
I am working from home, connecting to my company's network using Global Protect VPN (Always On). Several times a day, mostly within a couple of hours of booting up, I get dropped and need to reconnect to my wifi router and/or the VPN. My company says this is a common issue with Xfinitity and pointed me at this post - VPN Issue | Xfinity Community Forum. I tired to follow the recommendations of the post because it appears to be the same issue, but I don't have an "Advanced Security" option under the "Privacy & Security" section of my Xfinity app. I am using my own modem, which is Arris Touchstone TM822G and would prefer not to have to buy a new modem since this modem works great for all of our personal uses. Please help!
CCOtto
Problem Solver
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497 Messages
2 years ago
Hi, @user_fec8f6
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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