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marksllc
Expressive Exchange
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49 Messages

Wednesday, August 3rd, 2022 1:06 PM

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View gateway uptime

I suspect my gateway went down this am as my devices send me alerts that they could not ping the gateway private IP address. How can I see the uptime statistics? 

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2 years ago

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Accepted Solution

CCErika

Problem Solver

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339 Messages

2 years ago

marksllc

 

Thank you for reaching out over our community forum page. To be able to check the information in your gateway, once you log in, too (10.0.0.1) and are at the main screen, you will need to select the dropdown menu for Connection under Gateway. Then select XFINITY Network. Scroll down to find the Downstream and Upstream information. I hope this helps find what you are looking for. 

4

marksllc

Contributor

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49 Messages

@XfinityErika​ thanks, that worked, looked like the gateway rebooted about the time my device apparently saw link down. 

2 years ago

0

CCDevin

Problem Solver

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735 Messages

 

 

That's great! Thank you for letting us know. I am glad that resolved this for you. Do you have any other questions or concerns we can assist you with today? 

 

I no longer work for Comcast. 

2 years ago

marksllc

Contributor

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49 Messages

no i am good thanks. 

2 years ago

0

CCDaryl

Problem Solver

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828 Messages

@marksllc

 

Thank you again for voicing your question in our Community Forums. You and others help build and keep this community growing with your questions, concerns, and insight. Please feel free to be as actively involved as you want. The Forums are open 24/7. 

I no longer work for Comcast.

2 years ago

0

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