marksllc's profile

Contributor

 • 

47 Messages

Wed, Aug 3, 2022 1:06 PM

Closed

View gateway uptime

I suspect my gateway went down this am as my devices send me alerts that they could not ping the gateway private IP address. How can I see the uptime statistics? 

Accepted Solution

Official Employee

 • 

208 Messages

4 months ago

marksllc

 

Thank you for reaching out over our community forum page. To be able to check the information in your gateway, once you log in, too (10.0.0.1) and are at the main screen, you will need to select the dropdown menu for Connection under Gateway. Then select XFINITY Network. Scroll down to find the Downstream and Upstream information. I hope this helps find what you are looking for. 

marksllc

Contributor

 • 

47 Messages

@XfinityErika​ thanks, that worked, looked like the gateway rebooted about the time my device apparently saw link down. 

XfinityDevin

Official Employee

 • 

731 Messages

 

 

That's great! Thank you for letting us know. I am glad that resolved this for you. Do you have any other questions or concerns we can assist you with today? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
marksllc

Contributor

 • 

47 Messages

no i am good thanks. 

XfinityDaryl

Official Employee

 • 

644 Messages

@marksllc

 

Thank you again for voicing your question in our Community Forums. You and others help build and keep this community growing with your questions, concerns, and insight. Please feel free to be as actively involved as you want. The Forums are open 24/7. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here