Monday, November 13th, 2023 3:47 PM

Very slow internet

My internet speed is very slow, so slow that https://speedtest.xfinity.com/ is unable to reach.

This site can’t be reached

The connection was reset.


  • Checking the connection
  • Checking the proxy and the firewall
  • Running Windows Network Diagnostics

Accepted Solution

2 Messages

22 days ago

Thanks a lot EG for extending support. I raised this question in the forum after

> follow all online guidance

> chatting with BOT, following up on every step

> calling the number, and again going through all the TODOs

> finally got a call back from a human support personal and again follow the same thing (reboot modem/reboot laptop)

> support personal was very helpful in understanding that the issue is not on my side, but on the backend, and needs a better traction

> somebody was scheduled to come to my house after 72 hours

Finally it was solved in the backend by XFinity only.

Sorry for giving such a long explanation, I was frustrated by the loops I was going in, when I knew it very well that the issue is out of my hand and needs some technical help from XFinity side.

Official Employee


341 Messages

@SuDT thank you for taking the time to follow up, and I'm glad to hear you were able to get support to get things corrected on the back end. I do like to give it some time after things have been fixed to ensure nothing arises again, and would be happy to check back in with you later in the week to check on your speeds. Does that work for you? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick



101.7K Messages


Quite welcome ! Glad you got it sorted out !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick



101.7K Messages

25 days ago

Official Employee


341 Messages

23 days ago

Hello, @SuDT. Thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance with your speed concern. Working from home myself, I completely understand needing to have a solid speed and network connection. 


Some simple self-help troubleshooting steps you can try if you haven't:


- clear cache and cookies on your device


- checking to see if you have any blockers/background settings that may be causing interference


- test on another browser/device to see if it is regulated to one specific device/browser


- check the connection points at the wall plate and back of the modem to ensure they are both securely tight, a loose connection can cause a signal interference. 


If you're still experiencing slow speeds, I would be happy to continue troubleshooting, and check signals and your area equipment. Please send a direct message: 


To send a direct message: 


Click "Sign In" if necessary


• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.



101.7K Messages

23 days ago


Did you have a chance to try any of those tips at the link that I gave you ? Please reply right here on these public help forums.

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