2 Messages
Very slow internet
My internet speed is very slow, so slow that https://speedtest.xfinity.com/ is unable to reach.
This site can’t be reached
The connection was reset.
Try:
- Checking the connection
- Checking the proxy and the firewall
- Running Windows Network Diagnostics
ERR_CONNECTION_RESET
Accepted Solution
SuDT
2 Messages
1 year ago
Thanks a lot EG for extending support. I raised this question in the forum after
> follow all online guidance
> chatting with BOT, following up on every step
> calling the number, and again going through all the TODOs
> finally got a call back from a human support personal and again follow the same thing (reboot modem/reboot laptop)
> support personal was very helpful in understanding that the issue is not on my side, but on the backend, and needs a better traction
> somebody was scheduled to come to my house after 72 hours
Finally it was solved in the backend by XFinity only.
Sorry for giving such a long explanation, I was frustrated by the loops I was going in, when I knew it very well that the issue is out of my hand and needs some technical help from XFinity side.
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EG
Expert
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110.1K Messages
1 year ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityJustinC
Official Employee
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1.2K Messages
1 year ago
Hello, @SuDT. Thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance with your speed concern. Working from home myself, I completely understand needing to have a solid speed and network connection.
Some simple self-help troubleshooting steps you can try if you haven't:
- clear cache and cookies on your device
- checking to see if you have any blockers/background settings that may be causing interference
- test on another browser/device to see if it is regulated to one specific device/browser
- check the connection points at the wall plate and back of the modem to ensure they are both securely tight, a loose connection can cause a signal interference.
If you're still experiencing slow speeds, I would be happy to continue troubleshooting, and check signals and your area equipment. Please send a direct message:
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.
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EG
Expert
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110.1K Messages
1 year ago
@SuDT
Did you have a chance to try any of those tips at the link that I gave you ? Please reply right here on these public help forums.
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