Thanks a lot EG for extending support. I raised this question in the forum after

> follow all online guidance

> chatting with BOT, following up on every step

> calling the number, and again going through all the TODOs

> finally got a call back from a human support personal and again follow the same thing (reboot modem/reboot laptop)

> support personal was very helpful in understanding that the issue is not on my side, but on the backend, and needs a better traction

> somebody was scheduled to come to my house after 72 hours

Finally it was solved in the backend by XFinity only.

Sorry for giving such a long explanation, I was frustrated by the loops I was going in, when I knew it very well that the issue is out of my hand and needs some technical help from XFinity side.

Please start here if you wish;

https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9 

Hello, @SuDT. Thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance with your speed concern. Working from home myself, I completely understand needing to have a solid speed and network connection. 

Some simple self-help troubleshooting steps you can try if you haven't:

- clear cache and cookies on your device

- checking to see if you have any blockers/background settings that may be causing interference

- test on another browser/device to see if it is regulated to one specific device/browser

- check the connection points at the wall plate and back of the modem to ensure they are both securely tight, a loose connection can cause a signal interference. 

If you're still experiencing slow speeds, I would be happy to continue troubleshooting, and check signals and your area equipment. Please send a direct message: 

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.

@SuDT 

Did you have a chance to try any of those tips at the link that I gave you ? Please reply right here on these public help forums.