F

Wednesday, August 16th, 2023 9:31 PM

Closed

Verizon ONT to xfi gateway?

I recently signed up for xfinity home internet and just received my router. I just realized that the home I am currently leasing does not have any coax ports - it only has a Verizon ONT (optical network terminal) built in. The ONT has a coax port on it, but when I connect my xfi gateway to it, the gateway isn’t connecting to internet. Is it possible to troubleshoot this, or do I need a Verizon router instead? Please offer any suggestions or ways to approach this. Thanks!

Official Employee

 • 

1.4K Messages

2 years ago

Thanks for reaching out @FDymkowski! I'd be happy to help you get someone out there to install a coax cable outlet. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

forum icon

New to the Community?

Start Here