Visitor
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1 Message
Verizon corrupting building internet?
I had Xfinity for 10 years in my old apartment. I moved to another apartment in the same building. The previous tenant had Verizon as evidenced by the equipment left behind. Since moving (May 4), I've had several occasions of randomly losing internet. This NEVER happened in my old unit unless it was a known outage. It's happened probably 4 times (that I know about) since my move. Last week two Verizon reps came to my door attempting to get me to switch mentioning that they had updated the fiberoptics in the building, that Verizon was much faster, they could give me a better deal and that they had heard complaints about Xfinity in the building. I have no idea how these things works but the timing of it all is suspicious. Could Verizon have somehow interfered with Xfinity in my building - intentionally or unintentionally - during their fiberoptics upgrade?
XfinityJustinM
Official Employee
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871 Messages
2 hours ago
Greetings @user_j03lg6,
There are so many factors that could be impacting a network, it would be hard to guarantee the root cause of the issue without a closer inspection. You are right to expect the previous experience that you had at your last apartment. I would assume since things were going so well over there you have not had to do much troubleshooting in the past.
We actually have an internet troubleshooting guide posted on the forum, I'll share some things from that post that I would like you to try. Please circle back to let us know if any of these troubleshooting steps helped.
Inspect cabling:
For extreme bends or kinks.
For abrasions or cuts.
For broadband compliance. Coax should be RG6.
For proper fasteners. Coax cable should not be stapled, particularly at regular intervals.
Excess cable. Coax lines should be a short as possible.
You should also unplug your modem for 2 minutes, and plug it back in. Sometimes this allows the modem to process any bottlenecks that may have occurred.
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