Visitor
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2 Messages
Vandago at Home not connecting
Roughly 3 weeks ago I noticed that I had been logout of Fandago at Home app on all my devices (Roku, Smart TVs , PC and my phone).Despite many different password changes I am still unable to log into my Fandago at Home account. This ivolves aything with Xfinity Internet account. I know that my Fandago account is working because I can access the account no my phone as long as I am not connected to the WIFI, If I connected to Fandago and then connect to the WIFI I am immediately logout of Fanadago. I can also access Fanadago at Home using my work computer whre I can login into the account and review all relevaant information. Has anyone had a similar experience?
XfinityFrank
Official Employee
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1.6K Messages
5 days ago
Hi there, @user_1e1sxc! Thanks for reaching out to us here on the Community Forum. This is the first time I have heard of an issue such as this. The first thing that comes to mind is parental controls. Do you use them for any type of site blocking? Information located here : https://www.xfinity.com/support/articles/set-up-parental-controls-with-comcast-networking
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