US Based Tech Support
Does anyone know of any sure-fire way to speak to US based CS agents? The foreign based are totally unacceptable for a variety of reasons. Using the Magic 8-Ball for tech support is more relaible that the foreign based CS agents.
Second question. Is there anyway to get past the CS agents to the engineers and network techs? My IT and networking skills are well above average, so I don't contact CS uness the problem is severe. I've been told multiple times that a ticket was opened and sent to Engineering. I am still waiting for repsonses (in some cases over a year). Clearly the CS agents are lying about forwarding "tickets" to Engineering.