URGENT: Safebrowse.io AKA Advanced Security - Blocks Websites with NO transparency or reasonable path to resolution

I started reporting this on the 17th of January.  See a screenshot of my confirmation email here:
https://gerryleblanc.com/my_files/report-confirm-xfinity.png

Both my client and I have been reporting it since then, and no action has been taken, no reply or any further communication has occurred.

Gotcha. Thanks for letting us know, we do recommend reaching out to our Customer Security Assurance team, so they can take a closer look. You can reach them through our Customer Service team that can connect you to them by calling 1-800-934-6489.

@XfinityGabby​ are you able to help here?  I am getting NO service on this issue. No change and no communication from Xfinity.  This is extremely frustrating.  I have followed all the steps in the https://www.xfinity.com/support/articles/report-blocked-website  article, and have done it several times. NOTHING is happening. PLEASE HELP!

@user_sxc301 We know it is important for everyone to be able to access this site as you need it! Our team here sadly does not have any tools or options to assist with unblocking a site on our end as this is all managed through our Customer Security Assurance team as they are the experts in our internet security programs. With that being said, we do still want to ensure you get the resolution you need on this! To confirm, have you already tried reaching out to them at the number provided previously for further assistance?

@user_633a85 Good morning! Thank you for taking the time to reach out to our Community Support Team. I can see how having your sites blocked would be frustrating. I'm here to help in any that I can. So that I may access the ticket information, can you please send a Direct Message with your name, the service address, and the ticket number? 

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

Hello, @user_hec8xs. I can certainly understand wanting to make sure everyone can reach your business. When reporting this issue, did you follow the steps found here https://www.xfinity.com/support/articles/report-blocked-website?

We have been told that using this form: https://spa.xfinity.com/report  will bring about some resolution, but NOTHING happens.  We have submitted that form several times.  I feel like we should start a class-action against Xfinity for this blocking with NO transparency or path to resolution.  Our business will gladly provide anything needed to prove our site's legitimacy and security, but without a process of redress, we remain arbitrarily blocked which is damaging to our business.

Yeah, this seems abusive in nature, as there is no one that can give a direct answer. 

Xfinity is literally holding our business websites hostage, without any rhyme or reason. 

And the worst part is... That NO ONE, at Xfinity, knows about this issue or even has a remote idea of how to solve this issue or who to even contact in their tech dept. or company.

I have submitted the form, this evening. I am keeping my fingers crossed and hope that I can get an answer or a solution to fix this unnecessary headache.

We shall see. 

Good afternoon, @SamG3! Thanks for reaching out about your website. These are the instructions to Report a Blocked Website. <Edited to add link> You did the right thing by filling out the report. The team attempts to process the report within 3 business days. You should see an email confirmation come through when they are finished with the report you filed.