Visitor
•
1 Message
Urgent: NETTV Streaming Access Issue – Connection Reset on Internet
Dear ISP Support Team,
I am writing to report an ongoing connectivity issue with NETTV, an IPTV/OTT streaming service from Nepal, while using my ISP residential internet connection.
BACKGROUND AND SERVICE INFORMATION:
NETTV is a Nepal-based IPTV/OTT service provider broadcasting Nepal Premier League (NPL) Season 3, one of Nepal's major professional cricket tournaments, to viewers all around the globe. Whereas, Genius Systems is NETTV's technology partner and the developer of IPTV/OTT middleware platform that supports NETTV's streaming services, including content delivery, user authentication, and subscription management. The domains under nettv.com.np and geniussystems.com.np are used by the platform for essential streaming-related services. With NPL Season 3 currently underway from October 26 and matches being streamed live to audiences worldwide, this connectivity issue is preventing affected customers in the USA from accessing the broadcast, despite having valid subscriptions. As live matches are time-sensitive, I would greatly appreciate your urgent attention.
ISSUE SUMMARY:
I am experiencing a consistent connectivity failure when accessing the domain ott-resources.geniustv.geniussystems.com.np (and related subdomains under geniussystems.com.np) while connected to my ISP WiFi network. The first match of the tournament (26 Oct) streamed without any issue over this same WiFi connection. However, starting with the second match, streaming has failed consistently. The issue is not limited to a single device:
- Devices affected: All devices tested on my ISP WiFi network.
- Not affected: The same devices work correctly when switched to mobile data.
- Alternative connection: The service also works when using Cloudflare WARP while connected to the same ISP WiFi.
These observations suggest that the issue may be related to network-level filtering or connection handling rather than an individual device problem.
TECHNICAL EVIDENCE:
Running a direct connection test (curl -4 -v) against the domain over ISP WiFi shows the TLS handshake completing successfully. The SSL certificate is validated and TLS 1.3 is negotiated correctly, but the connection is reset immediately after the HTTP request is sent, before any response is received.
TEST URL:
https://ott-resources.geniustv.geniussystems.com.np/
- SSL connection using TLSv1.3 / AEAD-CHACHA20-POLY1305-SHA256
- SSL certificate verify ok.
- Request completely sent off
- Recv failure: Connection reset by peer
- LibreSSL SSL_read: ... errno 54
curl: (56) Recv failure: Connection reset by peer
In a separate test against a specific API path on the same domain (/public/setting/v1/config/ott-ads-configs), the connection was rejected earlier, during the TLS handshake, with a protocol-level alert.
TEST URL:
https://ott-resources.geniustv.geniussystems.com.np/public/setting/v1/config/ott-ads-configs
curl: (35) LibreSSL/3.3.6:
error:1404B42E:SSL routines:
ST_CONNECT:tlsv1 alert protocol version
CLOUDFLARE / CDN INVESTIGATION:
The technical team supporting NETTV has also investigated the issue with Cloudflare, the CDN provider. According to their findings, the affected requests are reaching Cloudflare's edge servers but are being terminated from the client side of the connection before Cloudflare can respond. The observations include:
- Cloudflare edge response status: 499 (Client Closed Connection)
- No security action recorded on Cloudflare's end
- Requests did not reach the origin server
These findings suggest that the interruption may be occurring somewhere along the network path between my connection and Cloudflare's edge. Further investigation is required to identify the exact cause.
REQUEST FOR INVESTIGATION:
Could you please investigate whether any filtering, Deep Packet Inspection (DPI), connection-reset policy, or similar network-level restriction is affecting access to this domain or its associated IP addresses?
AFFECTED DOMAIN:
ott-resources.geniustv.geniussystems.com.np
RELATED DOMAINS:
geniussystems.com.np and nettv.com.np, including their associated subdomains.
CLOUDFLARE-FRONTEND IP ADDRESSES OBSERVED:
104.20.6.23
104.20.7.23
Please check whether the issue is associated with my ISP account, modem/router, network security settings, or local network infrastructure. If filtering or blocking is identified, kindly advise how access can be restored or the affected domains allowlisted. Since this issue is affecting access to an ongoing international live sporting event, I would appreciate it if this case could be escalated to your Network Engineering or Security/Filtering Team for priority investigation.
Please let me know if additional logs, packet captures, or test results are required.
Thank you for your support.
Best regards,
I am writing to report an ongoing connectivity issue with NETTV, an IPTV/OTT streaming service from Nepal, while using my ISP residential internet connection.
BACKGROUND AND SERVICE INFORMATION:
NETTV is a Nepal-based IPTV/OTT service provider broadcasting Nepal Premier League (NPL) Season 3, one of Nepal's major professional cricket tournaments, to viewers all around the globe. Whereas, Genius Systems is NETTV's technology partner and the developer of IPTV/OTT middleware platform that supports NETTV's streaming services, including content delivery, user authentication, and subscription management. The domains under nettv.com.np and geniussystems.com.np are used by the platform for essential streaming-related services. With NPL Season 3 currently underway from October 26 and matches being streamed live to audiences worldwide, this connectivity issue is preventing affected customers in the USA from accessing the broadcast, despite having valid subscriptions. As live matches are time-sensitive, I would greatly appreciate your urgent attention.
ISSUE SUMMARY:
I am experiencing a consistent connectivity failure when accessing the domain ott-resources.geniustv.geniussystems.com.np (and related subdomains under geniussystems.com.np) while connected to my ISP WiFi network. The first match of the tournament (26 Oct) streamed without any issue over this same WiFi connection. However, starting with the second match, streaming has failed consistently. The issue is not limited to a single device:
- Devices affected: All devices tested on my ISP WiFi network.
- Not affected: The same devices work correctly when switched to mobile data.
- Alternative connection: The service also works when using Cloudflare WARP while connected to the same ISP WiFi.
These observations suggest that the issue may be related to network-level filtering or connection handling rather than an individual device problem.
TECHNICAL EVIDENCE:
Running a direct connection test (curl -4 -v) against the domain over ISP WiFi shows the TLS handshake completing successfully. The SSL certificate is validated and TLS 1.3 is negotiated correctly, but the connection is reset immediately after the HTTP request is sent, before any response is received.
TEST URL:
https://ott-resources.geniustv.geniussystems.com.np/
- SSL connection using TLSv1.3 / AEAD-CHACHA20-POLY1305-SHA256
- SSL certificate verify ok.
- Request completely sent off
- Recv failure: Connection reset by peer
- LibreSSL SSL_read: ... errno 54
curl: (56) Recv failure: Connection reset by peer
In a separate test against a specific API path on the same domain (/public/setting/v1/config/ott-ads-configs), the connection was rejected earlier, during the TLS handshake, with a protocol-level alert.
TEST URL:
https://ott-resources.geniustv.geniussystems.com.np/public/setting/v1/config/ott-ads-configs
curl: (35) LibreSSL/3.3.6:
error:1404B42E:SSL routines:
ST_CONNECT:tlsv1 alert protocol version
CLOUDFLARE / CDN INVESTIGATION:
The technical team supporting NETTV has also investigated the issue with Cloudflare, the CDN provider. According to their findings, the affected requests are reaching Cloudflare's edge servers but are being terminated from the client side of the connection before Cloudflare can respond. The observations include:
- Cloudflare edge response status: 499 (Client Closed Connection)
- No security action recorded on Cloudflare's end
- Requests did not reach the origin server
These findings suggest that the interruption may be occurring somewhere along the network path between my connection and Cloudflare's edge. Further investigation is required to identify the exact cause.
REQUEST FOR INVESTIGATION:
Could you please investigate whether any filtering, Deep Packet Inspection (DPI), connection-reset policy, or similar network-level restriction is affecting access to this domain or its associated IP addresses?
AFFECTED DOMAIN:
ott-resources.geniustv.geniussystems.com.np
RELATED DOMAINS:
geniussystems.com.np and nettv.com.np, including their associated subdomains.
CLOUDFLARE-FRONTEND IP ADDRESSES OBSERVED:
104.20.6.23
104.20.7.23
Please check whether the issue is associated with my ISP account, modem/router, network security settings, or local network infrastructure. If filtering or blocking is identified, kindly advise how access can be restored or the affected domains allowlisted. Since this issue is affecting access to an ongoing international live sporting event, I would appreciate it if this case could be escalated to your Network Engineering or Security/Filtering Team for priority investigation.
Please let me know if additional logs, packet captures, or test results are required.
Thank you for your support.
Best regards,
No Responses!