Urgent: Internet Connection Dropping Every 10 Minutes for Past 3 Weeks

Hello Xfinity Support Team,

I am writing to report an ongoing and serious issue with my internet connection. For the past three weeks, my internet has been dropping every 10 minutes, consistently throughout the day.

I work from home, and a stable internet connection is critical for my job. This issue has already had a negative professional impact, including losing connectivity during important presentations and work meetings. It is becoming increasingly difficult to perform my job responsibilities under these conditions.

I have restarted my modem and router multiple times, but the issue persists. This does not appear to be a temporary or isolated problem.

I am requesting urgent assistance to:

• Diagnose the root cause of these frequent disconnections

• Provide a permanent fix as soon as possible

• Confirm whether there are known outages, line issues, or signal problems in my area

If this issue cannot be resolved remotely, please arrange for a technician visit at the earliest available time.

I am paying for a reliable internet service, and the current experience does not meet that expectation. I would appreciate prompt attention to this matter, as continued disruptions are not acceptable given my work-from-home requirements.

Thank you for your immediate support. I look forward to a quick resolution.