Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)

Dear Xfinity Support,

I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with inbound loss often hitting 50%+, while other games and services run fine. My address is Princeton Meadows, NJ; I have the 2Gbps plan with XB8 modem.

I’ve exhausted troubleshooting, including a tech visit that replaced outdated coax:

•  Multiple Ethernet cable replacements.

•  Upgraded to PS5 Pro.

•  Modem upgrade XB7 → XB8.

•  Coax line replacement (8+ years old).

•  Repeated modem restarts.

•  Apex reinstall + PS5 database rebuild.

•  Manual server selection (e.g., Iowa/Ohio/SC; avoiding protected ones when possible).

•  WiFi + Xfinity Mobile hotspot tests (same backbone, same issue).

•  In-match reconnect attempts.

•  Port forwarding (UDP 37000-38000, TCP/UDP 3074, 9307-9308).

•  DNS changes (Google 8.8.8.8/8.8.4.4, Cloudflare 1.1.1.1/1.0.0.1).

•  PS5 MTU adjustments (1473, 1450).

Similar reports from other Xfinity users (e.g., East Coast wired connections) point to upstream routing/peering problems between Comcast and EA’s protected Apex servers—not local hardware. Neighbors on Xfinity see identical behavior.

Please escalate to Tier 2/3 network engineering for:

•  Line signal review (I can share XB8 screenshots: downstream power/SNR, upstream, event log—no major errors post-coax fix).

•  Backbone rerouting or peering investigation.

•  Traceroute/PingPlotter results to Apex servers (e.g., virginia-gce.apexlegends.ea.com showing ISP-hop drops).

This has impacted my gaming for too long—appreciate fast resolution.

Thank you,

[Edited: "Personal Information"]