U

Visitor

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2 Messages

Tuesday, May 6th, 2025 6:55 PM

Upload speeds are approximately half of the provisioned speed

I recently moved and brought my comcast XB8 modem with me. It is hooked up in the same configuration: bridge mode -> my eero system.

I have the same "Gigabit Extra" plan and my downloads are fine ~940Mbps. My uploads at the new house are 15-20Mbps. At my old house I would consistently pull 40-42Mbps upload. I have chatted with comcast reps online and they will "update the boot files" then reboot my modem and then my uploads are great, ~40Mbps. Then after a few hours everything returns to the 15-20Mbps range. I am stumped.

FYI, I am testing using the speedtest built into the ethernet hardwired eero and also the SpeedTest app on my windows PC that is hardwired.

Here is some info from the comcast modem page. Not sure if it is helpful. Thanks for your help!

Upstream
Channel Bonding Value
Channel ID
1
2
3
7
Lock Status
Locked
Locked
Locked
Locked
Frequency
35 MHz
29 MHz
22 MHz
16 MHz
Symbol Rate
5120
5120
5120
5120
Power Level
38.3 dBmV
37.5 dBmV
35.8 dBmV
34.3 dBmV
Modulation
QAM
QAM
QAM
QAM
Channel Type
ATDMA
ATDMA
ATDMA
ATDMA

Official Employee

 • 

2.6K Messages

23 days ago

 

user_rjmooj 

Thanks for sharing all those details — that’s really helpful!

 

One thing we’d suggest trying is testing your speeds with the XB8 out of bridge mode (just temporarily) to see if the upload speeds improve. This can help determine if the issue is related to the bridge mode configuration with your eero system.

 

Let us know how it goes — we’re here if you need help with the steps!

Visitor

 • 

2 Messages

@XfinityAirelle​ ok so bringing it out of bridge mode does bring the upload speeds back to 40-42Mbps. This isn’t a solution for me as I want to use my own router and not have my wifi behind another router. What is an alternative fix?

Official Employee

 • 

2.6K Messages

 

user_rjmooj I would like to take a look at some account specifics so we can get to the bottom of this. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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