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SFHJP22
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Visitor

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4 Messages

Tuesday, May 14th, 2024 6:03 PM

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Upload speed

Just switched out the router for a new one, but the upload speeds are not what they should. Download speeds are fine. How can I fix this issue?

Question

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Updated 

1 year ago

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XfinityKassie

Official Employee

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1.8K Messages

1 year ago

 

SFHJP22 Good morning! We appreciate you taking the time to reach out to our Community Forums Team. I can see having a lag in your upload speed would be frustrating, and a bit of a concern. I would be delighted to assist you in getting issue ironed out. Can you please share how much of a lag you are experiencing, and if you are using any mesh devices connected to your network? 

 

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SFHJP22

Visitor

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4 Messages

@XfinityKassie​ Not sure what a "mesh" device is, but I have usually gotten between 150-200 download, the last few days the highest I have gotten is 1 time in the 60's but mostly below 40. I test on a 1 year old desktop that is connected directly to the router.

1 year ago

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XfinityFrank

Official Employee

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1.3K Messages

@SFHJP22, a mesh device would be a whole home WiFi system or range extenders for example. You stated you were connected directly to the router. Do you have an all in 1 router/modem combo or do you have a stand-alone router connected to a modem?

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1 year ago

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SFHJP22

Visitor

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4 Messages

The all in one from Xfinity, it also has the 1 2.5gb red port that is not working at all, not even at a lower speed.

No range extenders, there is a switch, but that is not connected currently in order for me to test the speed properly.

1 year ago

0

XfinityFrank

Official Employee

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1.3K Messages

Thanks for clarifying, @SFHJP22. I would like to take a closer look at things on this end, if that is OK. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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