bolgertr's profile

Regular Visitor

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8 Messages

Thursday, July 6th, 2023 10:26 PM

Closed

Upload speed not as fast as advertised

My upload speeds are getting nowhere near 200, I can hardly break 75.  What is wrong?

Visitor

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4 Messages

2 years ago

That is normal i cant even break 40 meg upload, they talk a big game but can never deliver what they say

Contributor

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32 Messages

2 years ago

My upload speeds routinely hit at 200 or above. This is via Wi-Fi.

im on the 2 gig plan using comcast equipment. 

Official Employee

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3.1K Messages

2 years ago

Hey there, thanks for reaching out through Xfinity Forums regarding your internet speed concerns. I know how important it is to have proper speeds especially since I work from home. 

 

Have you tried any troubleshooting steps already? Here is a link to the troubleshooting tips in the Forum which can definitely help with any connection issues, https://forums.xfinity.com/conversations/internet/answered-tips-for-troubleshooting-your-xfinity-internet-connection/602da481c5375f08cd7fbb7c. Let me know if this helps!

Regular Visitor

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8 Messages

@XfinityJeniece​ yes it has been investigated on all fronts on my end.  Download speed I am getting the 2 Gig speeds I should be getting. Upload is supposed to be up to 200 and I can’t even get over 80. 

Official Employee

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3.1K Messages

I am happy to hear that you are getting the right download speeds. We would be happy to investigate the upload speeds you are getting. 

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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