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user_s6r9kt
1st Topic

2 Messages

Thursday, November 30th, 2023 6:26 AM

Closed

Upload speed lower after changing plan

I previously had a consistent 40+ Mbps upload speed but after changing my plan I now only get 25.

However the plan says I have100Mbps upload so I would expect to at least get the previous 40+ that my modem showed it was capable of.

Question

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Updated 

1 year ago

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XfinityDena

Official Employee

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3.2K Messages

1 year ago

@user_s6r9kt I am sorry to hear about the speed issues. I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? 

 

I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/my-account-app-mobile-troubleshooting. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs! 

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user_s6r9kt

2 Messages

I tried troubleshooting with the app and website and found nothing useful.

Looking back at my logs of the up/down speeds I noticed the the upload speed dropped at the same time as the plan changed, hence my question. Downloads speeds remained the same.

There were no changes on my side so it must be something on the comcast end: a configuration or hardware change?

1 year ago

0

XfinityAirelle

Official Employee

 • 

2.6K Messages

Got it. We will be happy to take a closer look at your account. 

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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1 year ago

0

user_etpfui

1 Message

1 year ago

Same.  Xfinity claims I should get 100 upload and 400 download. I get 480 download and the old 12 upload.

This is wired.

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