Visitor
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3 Messages
Upload speed is half of what is specified in the plan
Hi, I have the Superfast Plan of 800 down and 35 up, and I have never got the upload speed to what was specified, the max I hit is half of that, around 16 to 17. I have Arris S33 surfboard DOCSIS 3.1, I'm not looking for a next gen speed as my plan limits my upload to 35, and I read the specs that Arris S33 can easily do 35 up, can some one help?
XfinityVianney
Official Employee
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2.5K Messages
17 hours ago
Thank you for reaching out and creating a new post. I understand your upload speeds have not reached the full 35 Mbps included in your plan. Any performance issues with download speeds, or is it mainly uploads that aren't reaching the top speed? Assuming you are hardwired, have you tested various devices or even swapped out your Ethernet cord?
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EG
Expert
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116.4K Messages
3 hours ago
@Pras06 @XfinityJorge
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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