2 Messages
Upload Speed Increase - Enhanced Speed Market
I currently have the 'Connect More' plan (200d/10u) and require greater upload speed.
I have read that if I am in an 'Enhanced Speed Market' I can receive 200d/100u by using a supported modem.
How can I verify that my service is located in an enhanced speed market?
XfinityBenjaminM
Official Employee
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2K Messages
1 year ago
@user_m2djh2 Hello! Thank you for reaching out to us here on our Community Forum. We can check and see if you live in an area that is offering Next Generation upload speeds. Can you please send us a Direct Message with your full name and address? Here are some helpful instructions on how to send us a DM:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_yv402o
1 Message
1 year ago
I would also like to know if I'm in the Enhanced Speed market. I already purchased a new, compatible modem (Hitron Technologies CODA56). However, shortly after, I came across the Reddit wiki that stated it's best to contact Comcast directly to find out if your address is in an upgraded area.
(edited)
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user_685t5z
1 Message
1 year ago
I'm unable to find the DM icon as well. How do I reach out to see if I'm in the Next Generation area? I've received multiple emails saying if I switch my modem, I'll be able to increase my upload speeds with my current plan, but I have not been able to achieve higher speeds. Thanks
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EG
Expert
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110.1K Messages
1 year ago
@user_685t5z
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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XfinityDemitrius
Official Employee
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1.8K Messages
1 year ago
We greatly appreciate you taking the time to reach out. I apologize that we are unable to provide the Next Generation speeds due to the services not being available in your area. If there happens to be anything more we could assist you with, please do not hesitate to ask.
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