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user_aqi27z
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Wednesday, October 23rd, 2024 11:31 PM

Upgraded speeds not taking effect

I recently upgraded to gig speeds from 300Mbps down but do not see the upgraded speeds when I run speed tests.  I’ve power cycled my modem several times and ensured my ethernet cable is cat6e which can handle the upgraded speeds.  The xfinity AI chat says my connection has no issues.  When do the new speeds take effect?  My internet speeds are the same as my old plan even though my account shows i’m on the 1gig plan. 

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Updated 

29 days ago

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XfinityJorge

Official Employee

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1.7K Messages

29 days ago

 

user_aqi27z Thanks for using our Forums to contact us and we are here happy to work with you to see what speeds you should be getting. Our team is happy that you contacted us over this digital platofrm and we are looking foeward to working together. Can you please send us a DM with your full name and service address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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