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user_021230
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Saturday, April 1st, 2023

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Upgraded now speeds are slower

So, on 3.23.2023 @ 7:30 am Xfinity (Comcast) came into our neighborhood to Upgrade their equipment, for "Faster and more reliable speeds". Once they finished my download speed would swing from a low of 3 Mbps to a high of 200 Mbps. After a week of phone calls to somebody overseas and reading off a script...check cables, reboot modem, check cables, reboot modem and over 50 manual modem reboots.....I get a call from a 713 area code saying they found a problem on their end (which I had been telling them for a week as before they "Upgraded equipment", we had no problems). So after a week of back and forth, we once again have the speeds we are paying for!

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3 years ago

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user_021230

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6 Messages

3 years ago

Well, that lasted about a week - once again my speeds are degrading! Yesterday I had 1428 Mbps download and 41 Mbps up load - today its 1224 down and 16 up! I am getting really fed up with Xfinity and not getting what I am paying for, the constant run around every time you call them! 

Note: This comment was created from a merged conversation originally titled Internet Speeds

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CCZachary1

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672 Messages

@user_021230 I definitley understand how frustrating this can be. I would like to take a closer look at your network and the connected devices.

Could you please send our team a private message with your full name and full address?

To send a Private message to Xfinity Support from any Forum page:

Click "Sign In" if that prompt is visible

• Click the "Direct Messaging" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

3 years ago

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