Upgraded Modem and live agent support

Good morning. I tried three new upgraded modems and all of them failed to work. In each case I put the old modem back in and had it reactivated and it works perfectly. A tech was here and confirmed I have good signal at the coaxial cable, which indicates the modems are the fail poiint. I will happily upgrade when I can get a working modem. My old modem is still being used.

I also have a complaint. I was on a Chat with a live agent, attempting to get one of the three modems working and she just left the chat with no warning and no explanation. That is not good customer service. That made for a very frustrating experience.

Sincerely,

Time is free,

but it is priceless.

You can’t own it,

but you can use it.

You can’t keep it,

but you can spend it.

Once you’ve lost it, you

can never get it back.