Visitor

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1 Message

Thursday, March 19th, 2026 7:50 PM

unwanted charges past 17 months

i would like to talk to a representative privately through messages. please Direct message me immediately 

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Expert

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116.8K Messages

37 minutes ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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2.5K Messages

22 minutes ago

Hey @user_jaha0y, Thank you for visiting our official Xfinity Forums Community support page. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Note that further violations could result in removal of forum privileges. 

We would be more than happy to review any Xfinity account, equipment, and services charges. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

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